This mechanism is provided under Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rule 4 of the Consumer Protection (E-Commerce) Rules, 2020 and the Digital Personal Data Protection Act, 2023.
Grievance Officer
- Name
- Zeeshan
- Designation
- Grievance Officer and Proprietor, SETU Technologies
- grievance@axworld.in
- Address
- SETU Technologies, Bulandshahr, Uttar Pradesh, India
- Phone
- Hours
- Monday to Saturday, 10:00 to 18:00 IST
How to raise a complaint
- Email grievance@axworld.in with “Grievance” in the subject, or use Raise a ticket in the app.
- Include your name, your registered mobile number and a clear description of the problem.
- For content on Pulse, include a link to or screenshot of the post, profile or message concerned.
- For an order, ride or repair, include the order or booking ID.
Our timelines
- Within 24 hours: we acknowledge your complaint and give you a reference number.
- Within 24 hours: we remove or disable access to content that shows a person’s private areas, shows a person in full or partial nudity or a sexual act, or impersonates a person through morphed images, once it is reported by that person or someone on their behalf.
- Within 72 hours: we act on a request to remove content that falls under the prohibited categories in our Terms.
- Within 48 hours and one month: consumer complaints about an order or a seller are acknowledged within 48 hours and resolved within one month.
- Within 15 days: all other grievances are resolved, and we tell you the outcome and our reasons.
If you are not satisfied
You may appeal a decision of the Grievance Officer to the Grievance Appellate Committee constituted by the Government of India within 30 days, approach the consumer commission with jurisdiction, or, for personal data matters, complain to the Data Protection Board of India.