Getting the app
How do I install AXWorld?
- Open axworld.in on your Android phone and tap Get the app.
- When the download finishes, tap it in your notifications.
- If your phone asks, open Settings and turn on Allow from this source, then go back.
- Tap Install, then open AXWorld.
Is it safe to install AXWorld from the website?
Yes, when you download it from axworld.in. Every AXWorld app is digitally signed by SETU Technologies, and Android will only ever update it with a version signed by us. Never install an AXWorld file sent to you on WhatsApp or downloaded from any other website.
Play Protect says the app is unknown. What should I do?
Android shows this for apps installed from outside the Play Store. Tap More details, then Install anyway. If your phone blocks the installation completely, write to us and we will help.
Which phones are supported?
Phones running Android 8.0 or newer. AXWorld is not yet available on iPhone.
Your account
Do I need an account to use AXWorld?
No. You can open the app and browse without signing in. You only need an account to place an order, book a ride or repair, or post on Pulse.
How does sign-in work?
Enter your mobile number. Your phone sends one verification SMS from that SIM, which proves the number belongs to you; your operator’s standard SMS charge may apply. You then set a 6-digit PIN that you use to sign in from then on. We never ask for your PIN by phone, SMS or email.
I forgot my PIN
On the PIN screen, tap Forgot PIN. We verify your number again by SMS and you choose a new PIN. For your security, this signs you out of AXWorld on your other devices.
How do I delete my account?
Write to support@axworld.in from your registered number’s account, or use Raise a ticket in the app. We confirm the request and delete your account and personal data within 30 days, except records we must keep by law, as explained in our Privacy Policy.
Orders and payments
How can I pay?
Pay online in the app through our payment partner (UPI, cards, net banking and wallets), or choose cash on delivery where the seller offers it.
My order is wrong, damaged or didn’t arrive
Report it from the order screen in the app within 24 hours of delivery, with a photo where possible. See our Refunds and Cancellations policy for what happens next.
When will I get my refund?
Approved refunds for online payments reach your original payment method within 5 to 7 working days. Refunds for cash orders are made by UPI or bank transfer to an account you confirm.