About these terms
These Terms of Use (“Terms”) are a legally binding agreement between you and SETU Technologies, a sole proprietorship owned by Zeeshan, with its registered office at Bulandshahr, Uttar Pradesh, India (“AXWorld”, “we”, “us”). They govern your use of the AXWorld mobile applications, the website axworld.in and related services (together, the “Platform”).
By installing, accessing or using the Platform you agree to these Terms, our Privacy Policy, our Refunds and Cancellations policy and our Delivery Policy. If you do not agree, please do not use the Platform.
These Terms are published in accordance with the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.
Eligibility and your account
- You must be at least 18 years old and competent to contract under the Indian Contract Act, 1872.
- You register with a mobile number you own, verified by an SMS sent from that number, and a 6-digit PIN. You are responsible for all activity on your account and for keeping your PIN confidential.
- The information you give us must be true and kept up to date. One person may hold only one account.
- Tell us immediately at the support address if you believe your account has been used without your permission.
What AXWorld is
AXWorld is a technology platform and an intermediary. It connects you with independent third parties (“Partners”): shops and restaurants (“Sellers”), delivery partners, service engineers and drivers.
- Goods are sold to you by the Seller, not by AXWorld. The Seller is responsible for the quality, safety, legality, labelling and description of what it sells, and for issuing your invoice.
- Repairs and rides are provided by the engineer or driver, who is independent of AXWorld and responsible for the service they perform.
- For every product we show the Seller’s name and the details required by law, including the total price with all charges, so you can make an informed choice.
- We do not manipulate prices, and we do not discriminate between Sellers in how we present them to you.
Orders, prices and payments
- An order is an offer to buy from the Seller. It is confirmed when the Seller accepts it in the app. A Seller may decline an order, for example if an item is out of stock.
- Prices are set by Sellers and are inclusive of applicable taxes unless shown otherwise. Delivery fees, platform fees or other charges, if any, are shown before you confirm.
- You may pay online through our payment partner or, where offered, in cash on delivery. Online payments are processed by a payment aggregator authorised by the Reserve Bank of India. We do not store your card or bank details.
- If we identify an obvious pricing error, we may cancel the affected order and refund any amount paid in full.
Cancellations, returns and refunds
Cancellations, returns and refunds are governed by our Refunds and Cancellations policy, which forms part of these Terms.
Delivery
Delivery areas, timelines and charges are set out in our Delivery Policy, which forms part of these Terms. Estimated times are shown in good faith and can vary with traffic, weather and order volume.
Repairs
- When you book a repair, the engineer inspects the problem and tells you the charges in the app before starting work. Work begins only after you accept.
- Any warranty on the work or on parts is given by the engineer or the manufacturer of the part. If something goes wrong, report it in the app and we will help resolve it with the engineer.
- Please be present, or have an adult you trust present, while work is carried out at your premises.
Rides
- Drivers are independent. Each driver is responsible for holding a valid driving licence, vehicle registration, insurance and any permit the law requires.
- Shared rides let people travelling the same way share the cost of the journey. The amount shown in the app is what you pay.
- Follow the safety guidance in the app. In an emergency, use the in-app SOS or call 112.
- Abusive, unsafe or unlawful behaviour by a rider or driver leads to suspension.
Content on Pulse
Pulse lets you post text, photos, videos and comments and chat with others. You own your content. By posting it, you give AXWorld a non-exclusive, royalty-free licence to host, display and distribute it on the Platform for as long as it remains there.
You must not host, display, upload, modify, publish, transmit, store, update or share any information that:
- belongs to another person and to which you have no right;
- is obscene, pornographic, paedophilic, invasive of another’s privacy including bodily privacy, insulting or harassing on the basis of gender, racially or ethnically objectionable, relating to or encouraging money laundering or gambling, or promoting enmity between groups on the grounds of religion or caste with the intent to incite violence;
- is harmful to children;
- infringes any patent, trademark, copyright or other proprietary right;
- deceives or misleads about its origin, or knowingly and intentionally communicates misinformation or information that is patently false and untrue or misleading in nature;
- impersonates another person;
- threatens the unity, integrity, defence, security or sovereignty of India, friendly relations with foreign States, or public order, or causes incitement to the commission of any cognisable offence, or prevents the investigation of any offence, or is insulting to any foreign State;
- contains software virus or any other computer code, file or program designed to interrupt, destroy or limit the functionality of any computer resource;
- is identified as fake or false by the Fact Check Unit of the Government of India, where such a unit is notified; or
- violates any law for the time being in force.
We may remove content that breaks these rules and suspend or terminate accounts, including on receiving a valid order from a court or an authorised government agency. Repeated violation leads to permanent termination. To report content, use Report in the app or follow our Grievance process.
Using the Platform fairly
You agree not to misuse the Platform. In particular you will not: place fake or fraudulent orders or bookings; abuse, threaten or harass Partners or other users; attempt to access accounts, systems or data that are not yours; copy, scrape, reverse-engineer or resell any part of the Platform; or use it for any unlawful purpose.
Intellectual property
The AXWorld name, the AX logo, the apps, the website and their design and software belong to SETU Technologies or its licensors and are protected by law. Nothing in these Terms gives you any right to use them other than to use the Platform as intended.
Suspension and closing your account
You may stop using AXWorld and ask us to delete your account at any time. We may suspend or close an account that breaks these Terms or the law, that we reasonably believe is involved in fraud, or where required by law. Where reasonable, we will tell you why.
Disclaimers and limitation of liability
We work hard to keep the Platform accurate, available and secure, but it is provided on an “as is” and “as available” basis. To the extent permitted by law:
- we are not liable for the acts or omissions of Partners, or for the goods and services they provide;
- we are not liable for indirect, incidental or consequential losses, or for loss of profit or data; and
- our total liability to you for any claim relating to an order, ride or booking is limited to the amount you paid for it.
Nothing in these Terms limits any right you have as a consumer that cannot be limited by law.
Indemnity
You agree to indemnify SETU Technologies against claims, losses and costs arising from your breach of these Terms, your misuse of the Platform, or your violation of any law or the rights of another person.
Governing law and disputes
These Terms are governed by the laws of India. You can first raise any concern with our Grievance Officer. Subject to your rights as a consumer, the courts at Bulandshahr, Uttar Pradesh have exclusive jurisdiction.
Changes to these terms
We may update these Terms as the Platform and the law change. The date at the top shows the latest version. For significant changes, we will notify you in the app before they take effect. Continuing to use the Platform after that means you accept the updated Terms.
Contact
Questions about these Terms: support@axworld.in. Complaints: our Grievance Officer.